"All my students used MemberSpace to access the course and it's all running without a hitch. I earned almost $30,000 on this last launch."
Jonathan Tilley, Founder of Leage Of List Builders
How do the fees work?We automatically collect a transaction fee from each of your member charges based on which of our plans you're on. The Side Business plan has a 3% fee, the Growing Business Plan has a 1% fee, and the Thriving Business plan has no fee. This is on top of Stripe's default 2.9% + 30 cents fee (Stripe's European card fee is 1.4% + €0.25).
Do I really get unlimited members?Yes, you get unlimited members on every plan. Keep in mind, our platform should be primarily used for servicing paying members. However, if you want to have over 100 non-paying members (with no paying members) we’ll need to have a quick chat first to make sure you're using MemberSpace properly.
How does the auto revenue recovery work?We automatically try to recover any failed recurring charge and failed new member sign up (via emails and on-screen popups) so you make about 5% more revenue on average. Say your business generates $30,000/year, we'll likely recover about $1,500 in extra revenue for you. The amount recovered will always vary for each customer though.
Can you help me import members from another platform?Absolutely, we'll help you migrate (and import members) from any membership platform to MemberSpace for free! Here is more information about migrating any member billing details from another platform.
Can I see examples of MemberSpace on other websites?Yes, here are case studies from successful MemberSpace customers.
Can I get a personal demo of MemberSpace?Sure thing! Just pick a day/time that works for you.
Can I upgrade, downgrade, or cancel whenever I want?Yes, you can change plans (or cancel) from within your account whenever you want and we'll handle the prorated charge or credit automatically. However, if you cancel we don't offer refunds for previous charges.
Are there any limits to the support I get?We try to be very generous with our time to help you be successful with MemberSpace (and your business). However, we also want to be fair to everyone who needs our help so we have a limit of 30 minutes/day per customer for support. That being said, if we have extra capacity we're happy to spend more time with you :)
Does MemberSpace work with any Squarespace plan and template?You'll need to be on Squarespace's "Business Plan" (or either Online Store plan) to use MemberSpace. We don't recommend using any template that loads pages using Ajax. Check here for the list of Ajax templates along with instructions to safely disable Ajax.
Is MemberSpace secure and GDPR compliant?Yes we use bank-grade SSL encryption to keep all your member logins and payment information secure. Here is more information about security and our GDPR compliance.