Launching a membership has never been easier

Common Questions

• How does the transaction fee work? We automatically collect a 4% transaction fee (including while on a trial) from each of your member charges. This is on top of Stripe's default 2.9% + 30 cents fee (their European card fee is 1.4% + €0.25). As you process more revenue through MemberSpace, your transaction fee drops (click here for details). To help you offset these fees, we automatically try to recover any failed member payments for you.
• How do you auto-recover failed member payments? We'll automatically try to recover any failed recurring charge and failed new member sign up (via emails and on-screen popups). We also provide cancellation alternatives you can turn on for members (e.g. extend trial, get a discount, contact support). This all leads to you making about 5% more revenue on average. Say your business generates $30K/year, we'll likely recover about $1,500 in extra revenue for you. Keep in mind, the amount recovered will vary :)
• How does the 14-day trial work? You can use MemberSpace free (with all standard features) for 14 days. If you need more time, let us know before the trial ends and we'll happily extend it :) To be fair, we can't extend if you have members already joining. Once your trial ends, the $25/month charge will begin immediately.
• Do you offer discounts? Yes, when you pay for a year up front you'll get two months free. We also have a 10% not-for-profit discount. Just contact our support team.
• How do I collect money from my members? After you connect your Stripe account to MemberSpace (1-click), you'll create plans. After your members sign up and pay for your plans, you'll receive the money (minus any MemberSpace & Stripe fees) in your bank account. This usually takes two business days. Currently we only integrate with Stripe for payments, not PayPal.
• What kind of support do I get? All plans include live chat, email, and Zoom video call support! We try to be very generous with our time to help you be successful with MemberSpace and your business. However, we also want to be fair to everyone who needs our help so we have a limit of 30 minutes/day per customer for support. That being said, if we have extra capacity we're happy to spend more time with you :)
• Can you help me migrate and import members? Absolutely, we'll help you migrate (and import members) from any membership platform to MemberSpace for free! Here is more information about migrating any member billing details from another platform.
• Can I see examples of MemberSpace on live websites? Yes, here are case studies from successful MemberSpace customers.
• Does this work with any plan on my website platform? If you're using Squarespace, you'll need to be subscribed to their Business plan (or higher). If you're using WordPress you'll need to be subscribed to their Business plan or higher. If you're using Webflow, you'll need to be subscribed to any paid plan they offer. If you're using Wix, you need to be subscribed to any of their Premium Plans. If you're using Weebly, you can be subscribed to any plan.
• Does this work with any template on my website platform? We work on any template for WordPress, Webflow, Wix, or Weebly. If you're using Squarespace we recommend you disable Ajax if your template has it.