Launching a membership has never been easier

Common Questions

• What does VIP Support & free migration include? You can email us with any questions (under an hour response time) or attend our live office hours. We try to be very generous with our time to help you be successful with MemberSpace and your business. We'll also help you migrate (and import members) from any membership platform to MemberSpace for free! We can handle any size membership.
• How does the transaction fee work? We automatically collect a transaction fee (including while on a trial) from each of your member charges. This is on top of Stripe's fee. As you process more revenue through MemberSpace, your transaction fee drops when you upgrade your plan. To help you offset these fees, we'll automatically recover any failed member payments and abandoned signups for you.
• Do you recover failed payments & abandoned signups? Yes, we automatically try to recover any failed recurring charge and abandoned member signup via on-screen popups and emails we send on your behalf. We also provide cancellation alternatives you can turn on for members (e.g. extend trial or apply a discount). Say your business generates $30K/year, we'll likely recover about 5% (i.e. $1,500) for you in extra revenue. The amount recovered will obviously vary for each business :)
• How does the 14-day trial work? You can use MemberSpace free (with all standard features) for 14 days. If you need more time, let us know before the trial ends and we'll happily extend it :) To be fair, we can't extend if you have members already joining. Once your trial ends, the monthly charge will begin immediately.
• How do I collect money from my members? After you connect your Stripe account to MemberSpace (1-click), you'll create plans. After your members sign up and pay for your plans, you'll receive the money (minus any MemberSpace & Stripe fees) in your bank account. This usually takes two business days. Currently we only integrate with Stripe for payments, not PayPal.
• Can I add MemberSpace to multiple websites? Yes, you can add MemberSpace to unlimited websites under your one account for no extra charge.
• Does MemberSpace work well for web design agencies? Yes, you can simply add all your client's websites under your one MemberSpace account and then invite them as admins to the backend. You can always transfer site ownership to them as well.
• Can I white-label MemberSpace? Yes, as part of our Advanced Plan you can white-label any MemberSpace login/signup links and member emails we send with your own domain.
• Does this work with my website platform's template & plan? If you're using Squarespace or WordPress, you'll need to be subscribed to their Business plan (or higher). If you're using Webflow, you'll need to be subscribed to any of their paid plans. If you're using Wix, you need to be subscribed to any of their Premium Plans. If you're using Carrd, you'll need to be subscribed to their Pro Plus plan. If you're using Duda, Weebly, HubSpot CMS, or Notion you can be subscribed to any of their plans. If you're using Notion you'll also need a Super.so subscription. We work on any template for WordPress, Squarespace, Webflow, Weebly, Wix, Duda, Notion, Carrd, or HubSpot CMS. You'll need to disable Ajax if your website template uses it.