Launching a membership has never been easier

Common Questions

• Can you help me migrate and import members? Absolutely, we'll help you migrate (and import members) from any membership platform to MemberSpace for free! Here is more information about migrating any member billing details from another platform. We can handle any size membership!
• How does the transaction fee work? We automatically collect a 4% transaction fee (including while on a trial) from each of your member charges. This is on top of Stripe's default 2.9% + 30 cents fee. As you process more revenue through MemberSpace, your transaction fee drops. To help you offset these fees, we'll automatically recover any failed member payments and abandoned signups for you.
• How do you recover failed payments & abandoned signups? We'll automatically try to recover any failed recurring charge and abandoned member signup via on-screen popups and emails we send on your behalf. You can change the default wording of the popups or emails as well. We also provide cancellation alternatives you can turn on for members (e.g. extend trial or apply a discount). Say your business generates $30K/year, we'll likely recover about 5% (i.e. $1,500) for you in extra revenue. The amount recovered will obviously vary for each business :)
• How does the 14-day trial work? You can use MemberSpace free (with all standard features) for 14 days. If you need more time, let us know before the trial ends and we'll happily extend it :) To be fair, we can't extend if you have members already joining. Once your trial ends, the $25/month charge will begin immediately.
• Do you offer discounts? Yes, when you pay for a year up front you'll get two months free. We also have a 10% not-for-profit discount. Just contact our support team.
• How do I collect money from my members? After you connect your Stripe account to MemberSpace (1-click), you'll create plans. After your members sign up and pay for your plans, you'll receive the money (minus any MemberSpace & Stripe fees) in your bank account. This usually takes two business days. Currently we only integrate with Stripe for payments, not PayPal.
• What kind of support do I get? All plans include live chat, email, and Zoom video call support! We try to be very generous with our time to help you be successful with MemberSpace and your business. However, we also want to be fair to everyone who needs our help so we have a limit of 30 minutes/day per customer for support. That being said, if we have extra capacity we're happy to spend more time with you :)
• Can I see examples of MemberSpace on live websites? Yes, here are case studies from successful MemberSpace customers.
• Does this work with any plan on my website platform? If you're using Squarespace, you'll need to be subscribed to their Business plan (or higher). If you're using WordPress you'll need to be subscribed to their Business plan or higher. If you're using Webflow, you'll need to be subscribed to any paid plan they offer. If you're using Wix, you need to be subscribed to any of their Premium Plans. If you're using Duda or Weebly, you can be subscribed to any of their plans.
• Does this work with any template on my website platform? We work on any template for WordPress, Webflow, Wix, Duda, or Weebly. If you're using Squarespace we recommend you disable Ajax if your template has it.