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Common Questions

• How do the fees work? We automatically collect a transaction fee (including while on a trial) from each of your member charges based on which plan you're on (Side Business: 4% fee, Growing Business: 2% fee, Thriving Business: 1% fee). This is on top of Stripe's default 2.9% + 30 cents fee (their European card fee is 1.4% + €0.25). To help you offset these fees, you get our Auto Revenue Recovery features free with every plan.
• Do you handle failed payments & signups? Yes, we call this Auto Revenue Recovery. We'll automatically try to recover any failed recurring charge and failed new member sign up (via emails and on-screen popups). We also provide cancellation alternatives you can turn on for members (e.g. extend trial, get a discount, contact support). This all leads to you making about 5% more revenue on average. Say your business generates $30,000/year, we'll likely recover about $1,500 in extra revenue for you. Keep in mind, the amount recovered will vary :)
• How does the 14-day trial work? You can use MemberSpace free (with all included features) for 14 days. If you need more time, let us know before the trial ends and we'll happily extend it :) To be fair, we can't extend if you have members already joining. Once your trial ends, the monthly (or annual) charge will begin immediately.
• How do I collect money from members? After you connect your Stripe account to MemberSpace (1-click), you'll create plans. After your members sign up and pay for your plans, you'll receive the money (minus any MemberSpace & Stripe fees) in your bank account. This usually takes two business days. Currently we only integrate with Stripe for payments, not PayPal.
• Do I really get unlimited members? Yes, you can have as many people as you want sign up to become your members. They can be paying and/or free members.
• What kind of support do I get? All plans include phone, email, help doc, and live chat support! We try to be very generous with our time to help you be successful with MemberSpace (and your business). However, we also want to be fair to everyone who needs our help so we have a limit of 30 minutes/day per customer for support. That being said, if we have extra capacity we're happy to spend more time with you :)
• What is the MemberSpace branding? If you're on our Side Business plan, your members will see a subtle MemberSpace branding link ("Powered by MemberSpace") on various screens (e.g. login, signup) and any emails we send on your behalf (e.g. payment receipt, change password).
• Can you help me migrate and import members? Absolutely, we'll help you migrate (and import members) from any membership platform to MemberSpace for free! Here is more information about migrating any member billing details from another platform.
• Can I see examples of MemberSpace on live websites? Yes, here are case studies from successful MemberSpace customers.
• Can I get a personal demo of MemberSpace? Sure thing! Just pick a day/time that works for you.
• Can I change plans or cancel whenever I want? Yes, you can change plans (or cancel) from within your account whenever you want and we'll handle the prorated charge/credit automatically. However, if you cancel we don't offer refunds for previous charges.
• Does this work with any plan on my website platform? If you're using Squarespace, you'll need to be subscribed to their Business plan (or higher). If you're using Webflow, you'll need to be subscribed to their Lite, Pro, or Team plan. Alternatively you could join any Site plan they offer. If you're using Weebly, you can be subscribed to any plan.
• Does this work with any template on my website platform? We work on any template for Webflow or Weebly. If you're using Squarespace you'll need to disable Ajax if your template has it.
• Is MemberSpace secure and GDPR compliant? Yes we use bank-grade SSL encryption to keep your member logins and payment information secure. Here are more details about security and GDPR compliance.