We’re all busy. Especially those of us who run our own business. There are always fires to put out, emails to respond to, and sales to be made. For a lot of entrepreneurs they get overwhelmed and let certain aspects of their business slide. The goal of this article is to make sure support is

Why we’re generous with refunds Offering refunds to customers can get a little tricky if you think about it. When do they deserve one? Sometimes it’s obvious – e.g. the customer told support to cancel their account, support forgot, and then the customer got billed again. Sometimes it’s not so obvious – e.g. the customer

When you decide to start a membership business you may or may not realize the responsibilities (and obligations) you’re taking on. When you sell a one-off product like a t-shirt or book, your relationship with the customer is usually pretty short. After the sale is complete (assuming there aren’t product issues) you’re done with each