member retention

6 Tips for Improving Member Retention

No one likes to lose members. Here are 6 proven ways to improve member retention and build a better membership experience. Read more...

membership community

How to Start a Successful Membership Community

Learn about how to create and maintain a successful membership community. Read more...

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Feature Updates #66

Now available for Weebly and custom HTML websites. Member directory functionality via Community Box. And more...

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Feature Updates #65

New Member Account FAQ page. Automatic truncation of member page lists. And more...

Why I Talk With Customers Every Day

Why you should (and should not) start a membership business

Membership businesses are all the rage these days. It seems like everyone and their mother is launching a course, guide, or video series. The reasons for the recent surge in popularity of the business model are many, but the model itself has been around forever Read more...

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Feature Updates #64

Plan expiration notifications are now available for members. Admins can receive plan expiration notifications. And more...

MemberSpace is looking for a Head of Marketing

MemberSpace is looking for a Head of Marketing

Our mission is to help non-technical entrepreneurs build a sustainable membership business anywhere on the internet. We’re looking for an individual or agency to help us expand this vision beyond our current customer base. Read more...

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Feature Updates #63

Fixed issue with deleting content links in mass. Fixed issue with incorrect proration happening. And more...

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Feature Updates #62

You can now set a default currency. Fixed a FirstPromoter bug. And more...

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Feature Updates #61

Backend refresh. Public Member Plan dropdown is much faster. And more...

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Feature Updates #60

Mass editing of Content Links. Billing date language is clearer. And more...

Why I Talk With Customers Every Day

Talking With Customers Every Day

When you think about what a business is you may think about products, services, websites, sales, etc. But really the simplest definition is providing a product to a person for money. Read more...

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Feature Updates #59

Cancelation alternatives. Speed improvements. And more...

How Video Calls Build Customer Connection

How Video Calls Build Customer Connection

I try to make myself available to customers and prospects every day of the work week. And by available I don't just mean email, Twitter, or even over the phone. Read more...

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Feature Updates #58

New Pricing. Customize invoice text. And more...

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Feature Updates #57

New features include Website Toolbox integration.. New enhancements include refunding your transaction fees.. And more...

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Feature Updates #56

New features include setting a specific billing date. New enhancements include spam detection for member new sign ups. And more...

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Feature Updates #55

New features include custom descriptions for member plans.. New enhancements include another affiliate software integration.. And more...

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Feature Updates #54

New features include expanded drip access for your pages & content.. New enhancements include more member list filters.. And more...

true customer support increased revenue

True Customer Support Increases Revenue

We’re all busy. Especially those of us who run our own businesses. There are always fires to put out, emails to respond to, and sales to be made. Read more...

refund generously

Why Refunding Generously Works

Offering refunds to customers can get a little tricky if you think about it. When do they deserve one? Sometimes it’s obvious and sometimes it’s not so obvious. Read more...

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Feature Update #53

New Feature - affiliate functionality is now available! Read more...

what it really means to have members

What It Really Means To Have Members

When you decide to start a membership business you may or may not realize the responsibilities (and obligations) you're taking on. When you sell a one-off product like a t-shirt or book, your relationship with the customer is usually pretty short. Read more...

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Feature Updates #52

New Feature - coupons can be member plan specifics. New Feature - content link & member page up-sell. And more...

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Feature Updates #51

New Feature - View coupon redemption stats. Enhancement - Better member search and filtering. And more...

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Feature Updates #50

New Feature - Member analytics export. New Feature - Turn abandoned sign up popup off. And more...

gdpr compliance

MemberSpace and GDPR

As promised, we've been working hard to become GDPR compliant by the May 25th deadline. Part of that compliance was making sure you were able to be GDPR compliant in regards to your own members. Read more...

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Feature Updates #49

New Feature - pay as you go pricing. Bug Fix - sign up fee issue. And more...

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Feature Updates #48

Enhanced member account & activity analytics. Content Links now have search and filtering. And more...

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Feature Updates #47

Add a tax % to your Member Plans. Bug fixes. And more...

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Feature Updates #46

New feature (Content Links) to make content security easier. Protected Pages are now called Member Pages. And more...

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Feature Updates #45

Choose where people without access get redirected to. Added asterisks (*) for required sign up fields. And more...

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Feature Updates #44

One time payment coupons are now available!. Enhanced abandoned sign up functionality. And more...

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Feature Updates #43

We now have an Unlimited Plan for unlimited paid members. Protected Pages list can now be sorted just like Membership Plans. And more...

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Feature Updates #42

You can now edit the price of one time charge plans. When inviting members to a paid plan they will actually get a payment sign up link. And more...

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Feature Updates #41

New pricing changes :). Cancelation reason will now show failed billing attempts. And more...

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Feature Updates #40

Subscription renewal email. Member export now has two export options. And more...

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Feature Updates #39

Updated payment form design and experience. Applying coupons now updates the price in the payment form. And more...

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Feature Updates #38

Squarespace launches customer accounts for commerce.

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Feature Updates #37

View content containers when editing your site. Fixed Safari bug with back button. And more...

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Feature Updates #36

Membership Plans can have a sign up fee. Change your default cancelation policy. And more...

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Feature Updates #35

No more confirmation email. Design refresh and new logo. And more...

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Feature Updates #34

Multiple payments. After log in url update. And more...

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Feature Updates #33

Muut.com forum Integration. Change trial length for existing subscriptions. And more...

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Feature Updates #32

Member Account Change.

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Feature Updates #31

Drip functionality.

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Feature Updates #30

New MemberSpace Annual Plan - 1 month free!.

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Feature Updates #29

Use Zapier to connect MemberSpace with almost any 3rd party.

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Feature Updates #28

Add tracking code from 3rd parties - affiliate functionality.

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Feature Updates #27

Admin can manually upgrade, downgrade, and cancel plans. Fixed issue with plans priced at $19.99. And more...

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Feature Updates #26

Edit member's custom sign up fields. Email notifications only sent for new membership plan signups. And more...

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Feature Updates #25

New proration rules. Toggle custom sign up fields. And more...

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Feature Updates #24

Invoices for everyone. Change order of plans dropdown. And more...

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Feature Updates #23

Account profile image. Select All option. And more...

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Feature Updates #22

Protected Content (version 2). Edit your member's profile. And more...

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Feature Updates #21

Disable more member emails. Resend member invite email & manually confirm members. And more...

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Feature Updates #20

Your current website account is now visible. Made entering emails & passwords easier. And more...

business ideas and customer niche

Find Your Business Idea & Customer Niche

Our web consulting business (320NY) has been around since 2011 and we've been trying to create a membership business every year without success. Read more...

pricing strategies and website conversions

Choose Pricing & Convert Website Visitors

Choosing your pricing can be a stressful period for some folks. But it doesn't have to be! The focus should be on picking prices that are a good enough guess for now so you can move on to actually signing up real customers. Read more...

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Feature Updates #19

Coupons showing in receipt email. Admin navigation update. And more...

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Feature Updates #18

Public Membership Plans. Update your URL in MemberSpace. And more...

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Feature Updates #17

More insights into failed payments. Important Squarespace SSL Update. And more...

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Feature Updates #16

Failed payment recovery. Custom wording. And more...

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Feature Updates #15

Abandoned billing recovery. Members can update their email addres. And more...

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Feature Updates #14

Log In / Sign Up Link. Video Content. And more...

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Feature Updates #13

Secure Member Content. Members can update their credit card. And more...

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Feature Updates #12

MailChimp integration. Updated Member count. And more...

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Feature Updates #11

Better export functionality. Reset password from Account. And more...

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Feature Updates #10

Custom Email Templates. Members can cancel their own subscription. And more...

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Feature Updates #9

Log In / Sign Up Form Redesign. Member Plans can be disabled. And more...

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Feature Updates #8

New Admin backend interface. Member Analytics. And more...

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Feature Updates #7

Member profiles. New MemberSpace pricing. And more...

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Feature Updates #6

Manually delete members. Redirect after plan purchase. And more...

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Feature Updates #5

Add coupon codes for Member Plans. Manually invite members. And more...

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Feature Updates #4

Add custom sign up fields. Choose to set a Member Plan expiration date. And more...

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Feature Updates #3

Charge members via Member Plans. Export your full member list. And more...

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Feature Updates #2

Add multiple websites to your account. Add your Squarespace subdomain. And more...

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Feature Updates #1

Embed your Log In / Signup form. Remove default Login/Signup button. And more...