How to Create a Members-Only Private Podcast

How to Create a Members-Only Private Podcast

This tutorial will help you create a private podcast for your membership or company.

How to Choose a Membership Site Model

How to Choose a Membership Site Model

Here’s how to choose (and craft) a membership site model that will work best for your business, helping you attract and retain customers and create a user-friendly experience.

How to Build a Great Member Onboarding Process

How to Build a Great Member Onboarding Process

Tired of losing new members? Learn how to keep them by building a great member onboarding process.

member retention

6 Tips for Improving Member Retention

No one likes to lose members. Here are 6 proven ways to improve member retention and build a better membership experience.

membership community

How to Start a Successful Membership Community

Want to build a community for your membership site? Learn how to get started and what best practices you can use to create an engaged membership community.

Why I Talk With Customers Every Day

Why you should (and should not) start a membership business

Membership businesses are all the rage these days. It seems like everyone and their mother is launching a course, guide, or video series. The reasons for the recent surge in popularity of the business model are many, but the model itself has been around forever

Why I Talk With Customers Every Day

Talking With Customers Every Day

When you think about what a business is you may think about products, services, websites, sales, etc. But really the simplest definition is providing a product to a person for money.

How Video Calls Build Customer Connection

How Video Calls Build Customer Connection

I try to make myself available to customers and prospects every day of the work week. And by available I don't just mean email, Twitter, or even over the phone.

true customer support increased revenue

True Customer Support Increases Revenue

We’re all busy. Especially those of us who run our own businesses. There are always fires to put out, emails to respond to, and sales to be made.

refund generously

Why Refunding Generously Works

Offering refunds to customers can get a little tricky if you think about it. When do they deserve one? Sometimes it’s obvious and sometimes it’s not so obvious.

what it really means to have members

What It Really Means To Have Members

When you decide to start a membership business you may or may not realize the responsibilities (and obligations) you're taking on. When you sell a one-off product like a t-shirt or book, your relationship with the customer is usually pretty short.