Haiden Hibbert
If you’ve tried to let members upgrade their plan on Squarespace, you’ve probably run into this pretty quickly: they can’t.
There’s no built-in way for a member to upgrade, downgrade, or switch plans. The only option is to cancel their current subscription and sign up again, which obviously is not an ideal customer experience. In this post, we’ll walk through a simple solution that allows your members to upgrade or change their plans.
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Why You Can’t Change Membership Plans on Squarespace
This is just one of the limitations of Squarespace Member Sites is set up. If a member wants to move to a different plan, they have to:
- Cancel their current subscription
- Go back through checkout
- Sign up for the new plan
There’s no way to:
- Carry over the time they’ve already paid for
- Automatically adjust billing
- Let members switch plans inside their account
Why This Becomes a Problem
This creates a lot of friction for something that should be simple.
If a member wants to upgrade:
- They lose the remaining value of their current plan
- They have to go through extra steps
- The process feels confusing
So even when members want to upgrade… they often don’t. Some people try to work around this by:
- Sending discount codes
- Manually calculating price differences
- Walking members through the process over email
But that’s not scalable—and it’s easy for things to break.
The Only Way to Let Members Upgrade or Change Plans on Squarespace
Squarespace doesn’t support plan changes natively. If you want members to upgrade or switch plans without friction, you need something that handles it for you.
MemberSpace is a plugin that connects to your Squarespace site and allows members to change their plan directly from their account.
No canceling. No starting over.
How MemberSpace Handles Membership Plan Changes
With MemberSpace, members can log into their account and change plans whenever they want.
When they do:
- The system automatically calculates the price difference
- Applies a prorated charge or credit
- Updates their access immediately
Everything happens in the background—no manual work required.
✨ Membership Tip: For a full breakdown of the membership features that MemberSpace adds to your Squarespace site, check out Squarespace Member Sites vs MemberSpace: Which Membership Solution Fits Your Needs?.
Example: How Plan Upgrades Work in Practice
Let’s say:
- A member is on a $20/month plan
- Halfway through the month, they want to upgrade to a $40/month plan
With MemberSpace:
- They get credit for the unused portion of their current plan
- They’re only charged the difference
- Their access updates right away
It’s a seamless experience from their perspective.
Upgrades Can Happen Right When Members Need Them
Another big advantage is how upgrades are triggered.
If a member tries to access content that’s part of a higher-tier plan, MemberSpace can:
- Prompt them to upgrade
- Show the price difference
- Let them switch instantly
So instead of forcing members to figure it out, the upgrade happens exactly when it makes sense.
Why This Matters for Your Membership Business
When upgrading is easy:
-
- More members move to higher tiers
- You increase revenue without needing more traffic
- You reduce support requests and confusion
When it’s difficult (like on Squarespace), upgrades become rare.
FAQs About Membership Plan Upgrades on Squarespace
Can members upgrade their membership plan on Squarespace?
No. Squarespace doesn’t support upgrading or switching between plans. Members must cancel and sign up again.
How do I allow members to upgrade or downgrade their plan?
You’ll need a tool like MemberSpace, which allows members to change plans directly from their account.
What happens when a member upgrades mid-cycle?
With MemberSpace, the system automatically prorates the change:
- Credits unused time
- Charges the difference
- Updates access immediately
Can members switch between membership tiers anytime?
Yes—with MemberSpace, members can upgrade or downgrade whenever they want from their account.
Why is plan switching important for membership sites?
Because it:
- Reduces friction
- Encourages upgrades
- Improves the member experience
- Increases revenue over time
Does MemberSpace work with Squarespace?
Yes. MemberSpace integrates directly with Squarespace and adds advanced membership features like plan upgrades and flexible billing.
Final Thoughts
Squarespace doesn’t support:
-
- Plan upgrades
- Downgrades
- Switching between membership tiers
Members have to cancel and re-subscribe, which creates friction and lost revenue.
If you want a smoother experience, MemberSpace lets members change plans anytime, with automatic proration and no extra steps.
Get more membership features on Squarespace!
The easiest way to accept membership payments or one-time charges for digital products like online courses, communities, content libraries, and more — all from your own website!
Get started for free! 5 minutes to set up.
