10 Questions for Your Customer Exit Interview
Losing a customer can be tough, but it’s not the end of the world. In fact, it can be an opportunity to learn and grow as a business. That’s where …
Retain
Make More Money from Your Membership Site with a Members-Only Podcast
As the owner of a membership site, you know the value of cultivating an audience. A strong community of fans is key to growing – and earning – from your …
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Skyrocketing the Lifetime Value of Your Membership Customers [Replay]
Matt Inglot from Tilted Pixel opens his playbook to share the biggest levers that membership sites can pull to increase customer lifetime value. Learn the surprising insights from over a decade of …
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6 Tips for Improving Member Retention
Members are the reason we do what we do, and probably why you do what you do, too. Without them, there would be no reason to put together membership sites …
How to Start a Successful Membership Community
Creating your membership is an exciting time. You are ready to put your expertise out there for the enrichment of others. Sharing your knowledge with your members can be so …
Talking With Customers Every Day
When you think about what a business is you may think about products, services, websites, sales, etc. But really the simplest definition is providing a product to a person for …
How Video Calls Build Customer Connection
I try to make myself available to customers and prospects every day of the work week. And by available I don’t just mean email, Twitter, or even over the phone. …
How Amazing Customer Support Can Help Grow Membership Revenue
We’re all busy. Especially those of us who run our own business. There are always fires to put out, emails to respond to, and sales to be made. For a …
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Why Refunding Generously Works
Why we’re generous with refunds Offering refunds to customers can get a little tricky if you think about it. When do they deserve one? Sometimes it’s obvious – e.g. the …
What It Really Means To Have Members
When you decide to start a membership business you may or may not realize the responsibilities (and obligations) you’re taking on. When you sell a one-off product like a t-shirt …