Retaining your members is just as important as acquiring new ones. But how do you ensure that your members stick around? Here are 11 proven strategies to help you boost your membership retention rates.
11 Cost-Effective Membership Retention Strategies for Creators Read More »
Losing a customer can be tough, but it’s not the end of the world. In fact, it can be an opportunity to learn and grow as a business. That’s where customer exit interviews come in. By talking to customers who have chosen to leave your business, you can gain valuable insights into what you’re doing
10 Questions for Your Customer Exit Interview Read More »
As the owner of a membership site, you know the value of cultivating an audience. A strong community of fans is key to growing – and earning – from your memberships. Your content is undoubtedly great, but you should always strive to make it better. Better content means more value for your members, which prevents
Make More Money from Your Membership Site with a Members-Only Podcast Read More »
Matt Inglot from Tilted Pixel opens his playbook to share the biggest levers that membership sites can pull to increase customer lifetime value. Learn the surprising insights from over a decade of working with 6 and 7 figure membership clients. Watch a replay of the live training below: Skyrocketing the Lifetime Value of Your Membership Customers [Replay]
Skyrocketing the Lifetime Value of Your Membership Customers [Replay] Read More »
Creating your membership is an exciting time. You are ready to put your expertise out there for the enrichment of others. Sharing your knowledge with your members can be so rewarding, both personally and financially. Yes, there are ways to monetize your community! Keep in mind, though, when you create a membership site, certain expectations
How to Start a Successful Membership Community Read More »
When you think about what a business is you may think about products, services, websites, sales, etc. But really the simplest definition is providing a product to a person for money. Those people who are buying your product are called your customers (duh). This is obvious to everyone – yet what % of business owners
Talking With Customers Every Day Read More »
I try to make myself available to customers and prospects every day of the work week. And by available I don’t just mean email, Twitter, or even over the phone. I mean available to have meaningful one-on-one discussions with another human being over video (we use Zoom). I used to do demos and discussions over
How Video Calls Build Customer Connection Read More »
We’re all busy. Especially those of us who run our own business. There are always fires to put out, emails to respond to, and sales to be made. For a lot of entrepreneurs they get overwhelmed and let certain aspects of their business slide. The goal of this article is to make sure support is
How Amazing Customer Support Can Help Grow Membership Revenue Read More »
Why we’re generous with refunds Offering refunds to customers can get a little tricky if you think about it. When do they deserve one? Sometimes it’s obvious – e.g. the customer told support to cancel their account, support forgot, and then the customer got billed again. Sometimes it’s not so obvious – e.g. the customer
Why Refunding Generously Works Read More »
When you decide to start a membership business you may or may not realize the responsibilities (and obligations) you’re taking on. When you sell a one-off product like a t-shirt or book, your relationship with the customer is usually pretty short. After the sale is complete (assuming there aren’t product issues) you’re done with each
What It Really Means To Have Members Read More »
