10 Questions for Your Customer Exit Interview
Losing a customer can be tough, but it’s not the end of the world. In fact, it can be an opportunity to learn and grow as a business. That’s where …
Losing a customer can be tough, but it’s not the end of the world. In fact, it can be an opportunity to learn and grow as a business. That’s where …
As the owner of a membership site, you know the value of cultivating an audience. A strong community of fans is key to growing – and earning – from your …
Make More Money from Your Membership Site with a Members-Only Podcast Read More »
Matt Inglot from Tilted Pixel opens his playbook to share the biggest levers that membership sites can pull to increase customer lifetime value. Learn the surprising insights from over a decade of …
Skyrocketing the Lifetime Value of Your Membership Customers [Replay] Read More »
Members are the reason we do what we do, and probably why you do what you do, too. Without them, there would be no reason to put together membership sites …
Creating your membership is an exciting time. You are ready to put your expertise out there for the enrichment of others. Sharing your knowledge with your members can be so …
When you think about what a business is you may think about products, services, websites, sales, etc. But really the simplest definition is providing a product to a person for …
I try to make myself available to customers and prospects every day of the work week. And by available I don’t just mean email, Twitter, or even over the phone. …
We’re all busy. Especially those of us who run our own business. There are always fires to put out, emails to respond to, and sales to be made. For a …
How Amazing Customer Support Can Help Grow Membership Revenue Read More »
Why we’re generous with refunds Offering refunds to customers can get a little tricky if you think about it. When do they deserve one? Sometimes it’s obvious – e.g. the …
When you decide to start a membership business you may or may not realize the responsibilities (and obligations) you’re taking on. When you sell a one-off product like a t-shirt …