Losing a customer can be tough, but it’s not the end of the world. In fact, it can be an opportunity to learn and grow as a business. That’s where customer exit interviews come in. By talking to customers who have chosen to leave your business, you can gain valuable insights into what you’re doing …
As you prepare to hand off a MemberSpace site to your client, here are some helpful resources you may consider sharing to familiarize your client with their MemberSpace account and offer tools to help grow their membership. MemberSpace 101 Getting oriented to MemberSpace. MemberSpace 101 A video overview of how MemberSpace works. We also have …
As the owner of a membership site, you know the value of cultivating an audience. A strong community of fans is key to growing – and earning – from your memberships. Your content is undoubtedly great, but you should always strive to make it better. Better content means more value for your members, which prevents …
Make More Money from Your Membership Site with a Members-Only Podcast Read More »
Matt Inglot from Tilted Pixel opens his playbook to share the biggest levers that membership sites can pull to increase customer lifetime value. Learn the surprising insights from over a decade of working with 6 and 7 figure membership clients. Watch a replay of the live training below: Skyrocketing the Lifetime Value of Your Membership Customers [Replay]
Members are the reason we do what we do, and probably why you do what you do, too. Without them, there would be no reason to put together membership sites or create content. They are the glue that holds a membership site together (well, that and a little elbow grease). But sometimes, it can be …
Creating your membership is an exciting time. You are ready to put your expertise out there for the enrichment of others. Sharing your knowledge with your members can be so rewarding, both personally and financially. Keep in mind, though, when you create a membership site, certain expectations go along with it. You can read more …
When you think about what a business is you may think about products, services, websites, sales, etc. But really the simplest definition is providing a product to a person for money. Those people who are buying your product are called your customers (duh). This is obvious to everyone – yet what % of business owners …
I try to make myself available to customers and prospects every day of the work week. And by available I don’t just mean email, Twitter, or even over the phone. I mean available to have meaningful one-on-one discussions with another human being over video (we use Zoom). I used to do demos and discussions over …
We’re all busy. Especially those of us who run our own business. There are always fires to put out, emails to respond to, and sales to be made. For a lot of entrepreneurs they get overwhelmed and let certain aspects of their business slide. The goal of this article is to make sure support is …
How Amazing Customer Support Can Help Grow Membership Revenue Read More »
Why we’re generous with refunds Offering refunds to customers can get a little tricky if you think about it. When do they deserve one? Sometimes it’s obvious – e.g. the customer told support to cancel their account, support forgot, and then the customer got billed again. Sometimes it’s not so obvious – e.g. the customer …
