As you prepare to hand off a MemberSpace site to your client, here are some helpful resources you may consider sharing to familiarize your client with their MemberSpace account and offer tools to help grow their membership.
Getting oriented to MemberSpace.
A video overview of how MemberSpace works. We also have a written Help Doc version if you prefer.
This is a helpful reference page for connecting your clients with the various methods of support they have access to from MemberSpace.
This Help Doc overviews how your client can access their MemberSpace analytics and view their membership performance.
Let your client know we send MemberSpace product news monthly via email. If they miss an email, they can check our Product News page.
Though infrequent, sometimes technology has an outage. If your client is experiencing problems with their MemberSpace site loading, they can check our status page for updates.
Guides and resources for common MemberSpace questions.
Your client’s members may have some questions or potentially run into an issue. This Help Doc outlines answers to the most common questions your client may hear.
It’s likely your client may wish to create coupons for various needs; this Help Doc explains how to do that.
Your client may be asked how to purchase a membership as a gift — here’s how.
If your client needs to provide a refund to a member, here are the instructions. We also have a guide on how to pause a member’s subscription.
If your client needs to manually invite a member, this is the process they’ll follow.
If your client plans to manually approve members for their membership, here’s how they’ll do that.
If your client needs to export a list of members, they’ll follow the steps in this guide.
Membership Marketing & Growth
Tools, resources, and inspiration for growing and scaling a membership.
In this guide, we walk through developing a marketing strategy and plan so your client is fully equipped to market their membership.
Proven ways to improve member retention and build a better membership experience.
Help your client learn how to scale their membership for growth with these resources.
Feel free to share our podcast, which includes 100+ episodes interviewing membership business founders about starting and scaling successful memberships.