Product News

New proration rules We’ve simplified the upgrade and downgrade process for you and your members. Now when anyone upgrades to a more costly plan we will charge them the prorated amount immediately (as opposed to applying it to their next billing period like we were doing, which caused some confusion). If someone downgrades to a […]

Invoices for everyone You can now view all your billing invoice history whenever you want and so can your members! Just go to Your Account and click “View charge history” under Billing. View screenshot Change order of plans dropdown You can now drag your various public membership plans (in the Setup Memberships tab) to change the

Account profile image We now automatically pull in your user’s profile picture (using the 3rd party Gravatar). However, if we can’t find a picture or someone wants to change their picture they can easily do that by going to their account and clicking Edit Profile. View screenshot Select All option You can now choose to Select

Protected Content (version 2) We changed the way you upload and output your protected content via MemberSpace. You now create Content Container(s) and put your various files and video in them. You’ll then have one simple code snippet to embed on your website for each Container. Any content your previously uploaded is still available and

Disable more Member Emails You now have the option to disable more of the automated Member Emails we send on your behalf. Just go to Settings in your navigation and click Member Emails on the left to explore. View screenshot Manually confirm your member’s email address You can now confirm your member’s email address (just in

Your current website account is now visible For those of you with multiple website accounts connected to MemberSpace you can now easily see which website account you are in by looking at the top right (under our navigation). View screenshot Made entering emails & passwords easier We now automatically strip out extra spaces at the beginning

Coupons showing in receipt email Now when your members enter a coupon during a subscription plan payment, they will see the coupon reflected in the receipt email they get from us on your behalf. View screenshot Admin navigation update Most of you probably noticed the admin navigation is a bit different now. We recently updated it

Public Membership Plans This feature is a long time coming 🙂 You can now have your members choose from a dropdown of your Member Plans during general sign up instead of having to choose just one plan or sending them to a URL. View screenshot To enable this go to your Settings, under General Sign Up

More insights into failed payments When you go to your MemberSpace dashboard you’ll now be able to see at a glance a quick overview of your customer’s failed payments. You’ll see in the last 30 days how much money has been saved, how much is actively being recovered, and how much has been lost. You’ll

Failed payment recovery A common problem with online subscriptions is failed payments due to various credit card issues (e.g. expiration, new card, insufficient funds). Well now when one of your members has a failed credit card payment we will automatically follow up with them three times on your behalf to encourage them to update their