Why we’re generous with refunds Offering refunds to customers can get a little tricky if you think about it. When do they deserve one? Sometimes it’s obvious – e.g. the customer told support to cancel their account, support forgot, and then the customer got billed again. Sometimes it’s not so obvious – e.g. the customer […]
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New Feature – affiliate functionality is now available! Finally! You can now create an affiliate program for your members. First you’ll need to enable domain white-labeling within MemberSpace. Here is a tutorial on how to do that. It’s a little technical so if you need help just message our support or reply to this email. Next you’ll
Feature Update #53 Read More »
When you decide to start a membership business you may or may not realize the responsibilities (and obligations) you’re taking on. When you sell a one-off product like a t-shirt or book, your relationship with the customer is usually pretty short. After the sale is complete (assuming there aren’t product issues) you’re done with each
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New Feature – coupons can be member plan specific You can now choose to allow specific coupons only for specific member plan sign ups. When creating (or editing) a coupon you will now see a toggle with the label “Allow all Member Plans to use this coupon?” If you want to restrict coupons to certain
Feature Updates #52 Read More »
NEW FEATURE – View coupon redemption stats You can now see a list of who redeemed your coupon codes along with a graph of the redemption history over time! Just click on Member Plans in your top navigation > click Create/Edit Coupons > then click View Stats. ENHANCEMENT – Better member search and filtering We redesigned
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New Feature – Member analytics export You can now export a summary of your member’s activity which includes, their name, email, account creation date, # of logins, # of member page views, # of content link views, and the # of content link downloads. To get it, click on Members in your top navigation >
Feature Updates #50 Read More »
As promised, we’ve been working hard to become GDPR compliant by the May 25th deadline. Part of that compliance was making sure you were able to be GDPR compliant in regards to your own members. Here is what we’ve done so far: You can review all these details on our new Privacy page here: /privacy Also,
MemberSpace and GDPR Read More »
New Feature – pay as you go pricing For those of you out there who are more focused on one time payments and seasonal launches we now have a plan which may make more sense for your business model 🙂 We’re calling it the Pay As You Go Plan and it costs $30/month with a
Feature Updates #49 Read More »
Enhanced member account & activity analytics You can now view WAY more details about your member’s activity on your website. For example, you can now see where and when they last logged in, which member pages they viewed, and which content links they downloaded 🙂 Check the full timeline (with filters) for each of your members
Feature Updates #48 Read More »
Add a tax % to your Member Plans You can now add an optional tax % to all paid Member Plans. You can also enter in a custom tax description so you can word the tax however you want (e.g. VAT). Feel free to create new Member Plans or edit your existing Member Plans to add a
Feature Updates #47 Read More »
