🤝 Improving Membership Site Retention

How to Build a Great Member Onboarding Process

How to Build a Great Member Onboarding Process

Tired of losing new members? Learn how to keep them by building a great member onboarding process.

member retention

6 Tips for Improving Member Retention

No one likes to lose members. Here are 6 proven ways to improve member retention and build a better membership experience.

Why I Talk With Customers Every Day

Talking With Customers Every Day

When you think about what a business is you may think about products, services, websites, sales, etc. But really the simplest definition is providing a product to a person for money.

How Video Calls Build Customer Connection

How Video Calls Build Customer Connection

I try to make myself available to customers and prospects every day of the work week. And by available I don't just mean email, Twitter, or even over the phone.

refund generously

Why Refunding Generously Works

Offering refunds to customers can get a little tricky if you think about it. When do they deserve one? Sometimes it’s obvious and sometimes it’s not so obvious.

what it really means to have members

What It Really Means To Have Members

When you decide to start a membership business you may or may not realize the responsibilities (and obligations) you're taking on. When you sell a one-off product like a t-shirt or book, your relationship with the customer is usually pretty short.